Service level agreement for Webfusion dedicated servers

Our service level agreement (SLA) is specifically tailored to meet your needs. It sets out what levels of service you can expect and what compensation we will provide in the unlikely event of us failing to reach these levels.

30 minute reboot guarantee

Should your server stop responding it’s vital for you to get it rebooted as quickly as possible.

We guarantee that we will reboot your server within 30 minutes – 7 days a week, 365 days of the year. Simply put in a reboot request via your control panel and we’ll do the rest.

99.9% connectivity – money back guarantee

Thanks to the power and resilience of the Webfusion network infrastructure, we can guarantee that our network will be available 99.9% of the time.

If you find that we fail to meet this promise, we will refund 1 day’s service for every hour that connectivity has been unavailable over and above 0.1% of the month, extending in value up to a maximum of your monthly subscription charge.

Bandwidth guarantee

We guarantee that we’ll always have enough bandwidth available to service every single customer at their full capacity, so your site will never be slowed down by oversold bandwidth.

Remember that all Webfusion’s usual terms and conditions apply to Wireplay dedicated servers.